At Print-Office, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.
Returns
- Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Return Period: You have 30 days from the date of delivery to return an item.
Refunds
- Inspection: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
- Approval: If your return is approved, we will initiate a refund to your original method of payment.
- Processing Time: You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Exchanges: If you need to exchange an item, please contact us with the details of the product you wish to exchange.
Non-Returnable Items
Several types of goods are exempt from being returned. These include:
- Gift cards
- Downloadable software products
- Some health and personal care items
Contact Us
If you have any questions on how to return your item to us, contact us at info@print-office.co.uk